Have you passed by the bright orange building? If you have tire, brakes, alignment, struts, etc, be sure to stop in for friendly and honest service at Geralds Tires and Brakes. They have truly mastered the art of customer service. I've been taking my car to Geralds for over 15 years. I'll never forget my first experience. I was 18 and drove a Mustang. The brakes had been squeaking and this college student was on her own. I took my car into a name brand auto shop known for brakes to find out what was wrong. The techinican told me my brakes needed to be replaced and it would cost $750. $750 to a college student might have well as been asking for my index finger. I couldn't afford $750! I drove away just about in tears wondering where I would come up with the money. I passed by Geralds in the bright orange building and decided to stop in for a 2nd opinion and hopefully a lower price. After 45 mins, a friendly face squatted beside my chair and said, "Ma'm, your rear brakes are squeezing because they need to be adjusted. We took care of it for you and there's no charge. Have a great day!" It was everything in me not to bear hug this man. I said, "Are you sure? Because I just got an estimate from someone else that told me my brakes had to be replaced."
"Yes Ma'm. I'm sure."
Then it dawned on me that this other place tried to rip me off! As I got in my car, there was a single red rose on the passenger seat with a printed note that said, "Thanks for letting us serve you!"
Hello!? They were honest about the work needed. Fixed it. Didn't charge me for it and then give me a rose. Talk about knowing how to treat a lady! I've never gone anywhere else for anything they can do. Granted they are always busy so there may be a wait, but there is always a friendly face to greet you and I know I will get an honest assessment. And I know you will too! Also, if you purchase your tires from Geralds, they offer free tire rotation and flat tire plugs and patches for the life of your tires. Can't beat that!
Geralds Tires and Brakes has 6 Charleston area locations. They are open Monday-Saturday but you'll want to get there first thing in the morning to avoid the long lines. Visit their website, http://www.geraldstires.com, for more info.
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